Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Des Moines (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Des Moines, IA seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role runs during tax season, with evenings and weekends required.

Training and growth opportunities into tax preparation or office leadership are available. You will also handle document intake, maintain organization, and collaborate with tax professionals to ensure a smooth client experience while handling confidential

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal communication

Multitasking

Attention to detail

Office coordination

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Des Moines, IA seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role runs during tax season, with evenings and weekends required.

Training and growth opportunities into tax preparation or office leadership are available. You will also handle document intake, maintain organization, and collaborate with tax professionals to ensure a smooth client experience while handling confidential