Client Experience Front Desk Specialist

H&R Block; Des Moines (IA); On-site; USD 24,000 - 30,000; Part time

Job summary

H&R Block in Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage check-in, schedule appointments, and connect clients with the right tax professional, while maintaining confidentiality and a professional, welcoming atmosphere.

The role emphasizes teamwork with tax professionals, reliability during tax season, and the ability to multitask in a fast-paced office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Ability to greet clients professionally and manage scheduling.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office software

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage check-in, schedule appointments, and connect clients with the right tax professional, while maintaining confidentiality and a professional, welcoming atmosphere.

The role emphasizes teamwork with tax professionals, reliability during tax season, and the ability to multitask in a fast-paced office.