Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Emporia (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role involves greeting clients, scheduling, document handling, and coordinating with tax professionals to support daily operations.

The position emphasizes strong customer service, teamwork, and discretion with client information, with availability required for evenings and weekends during tax season. Training is provided to grow within the office team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.
• Previous experience in hospitality, call center, or front desk roles would help.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Team collaboration

Multitasking

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role involves greeting clients, scheduling, document handling, and coordinating with tax professionals to support daily operations.

The position emphasizes strong customer service, teamwork, and discretion with client information, with availability required for evenings and weekends during tax season. Training is provided to grow within the office team.