Seasonal Client Concierge & Front Desk Lead

H&R Block, Inc.; Greenfield (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals and handle client intake while maintaining a professional and confidential environment.

This role offers a pathway into tax preparation or office leadership, with evening and weekend shifts during tax season and a collaborative, service-oriented office culture.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals and handle client intake while maintaining a professional and confidential environment.

This role offers a pathway into tax preparation or office leadership, with evening and weekend shifts during tax season and a collaborative, service-oriented office culture.