Seasonal Client Concierge & Front Desk

H&R Block; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Louisville, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, supporting daily office operations with a friendly, professional presence.

This in-person role is the first point of contact for clients and teams. The position offers training and potential growth into tax preparation or office leadership, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication abilities with team collaboration.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Louisville, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, supporting daily office operations with a friendly, professional presence.

This in-person role is the first point of contact for clients and teams. The position offers training and potential growth into tax preparation or office leadership, with availability to work evenings and weekends during tax season.