Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Arlington (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Arlington, MA.

This in-person role supports scheduling, intake, and daily office operations alongside tax professionals in a busy, client-centered environment. With training provided, you will become the first point of contact for clients, route them to the appropriate tax expert, and help maintain a professional, organized office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with good organizational skills.
• Comfort with Microsoft Office, Teams, and scheduling tools.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings & weekends

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in Arlington, MA.

This in-person role supports scheduling, intake, and daily office operations alongside tax professionals in a busy, client-centered environment. With training provided, you will become the first point of contact for clients, route them to the appropriate tax expert, and help maintain a professional, organized office.