Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Decatur (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in our Decatur office.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals; this role offers training and a path into tax preparation or office leadership. This in-person position requires strong communication, multitasking, and organizational skills, with availability evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Team collaboration

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in our Decatur office.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals; this role offers training and a path into tax preparation or office leadership. This in-person position requires strong communication, multitasking, and organizational skills, with availability evenings and weekends during tax season.