Seasonal Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Wherry Housing (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, check-in, and document intake while supporting daily office operations alongside tax professionals.

This in-person role offers opportunities to grow into tax preparation or office leadership, with evenings and weekends required during tax season and a focus on delivering a professional, confidential client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication abilities to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and pair clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to ensure a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, check-in, and document intake while supporting daily office operations alongside tax professionals.

This in-person role offers opportunities to grow into tax preparation or office leadership, with evenings and weekends required during tax season and a focus on delivering a professional, confidential client experience.