Seasonal Front Desk & Client Concierge — Tax Office

H&R Block; Albemarle (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will pair clients with the right tax professional and maintain a professional environment.

This role emphasizes teamwork, discretion with sensitive information, and flexibility to work evenings and weekends during tax season. A strong customer-service orientation is essential for success.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with teammates and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and pair clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Scheduling

Office software

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will pair clients with the right tax professional and maintain a professional environment.

This role emphasizes teamwork, discretion with sensitive information, and flexibility to work evenings and weekends during tax season. A strong customer-service orientation is essential for success.