Seasonal Champion: Frontline Leader

Macy's; New York (NY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Access earned wages anytime

Merchandise discounts

Performance-based incentives

Employee Assistance Program with well‑

Job summary

Macy's is seeking a Seasonal Champion to energize the store during peak times and lead by example in delivering exceptional service. You will greet customers, support onboarding, and help maintain an inviting sales floor while coordinating with leadership on priorities.

You’ll engage shoppers, share product knowledge, and contribute to achieving sales goals, all while collaborating with peers and upholding store standards. This role emphasizes hospitality and teamwork.

Qualifications

• Leadership and active supervision to optimize the customer experience and drive sales.
• Excellent interpersonal and communication skills to work with colleagues at all levels.
• Attention to detail in daily tasks and reports.
• Ability to coordinate with store leadership to address operational challenges.
• Flexibility to work days, evenings, weekends, and holidays.
• English-language understanding of employment policies and safety rules.

Responsibilities

• Greet customers and model welcoming, service-focused behavior on the sales floor.
• Support onboarding and set the tone for consistent service across teams.
• Recover fitting rooms, update signs/pricing, and assist with merchandise moves to keep the floor presentable.
• Remind team about Loyalty benefits and ensure customers leave with everything they need.
• Collaborate with peers and leadership to solve store-wide operational challenges.
• Strive for ongoing improvement, meet sales goals, and learn from others.

Skills

Leadership

Interpersonal Skills

Detail Orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's is seeking a Seasonal Champion to energize the store during peak times and lead by example in delivering exceptional service. You will greet customers, support onboarding, and help maintain an inviting sales floor while coordinating with leadership on priorities.

You’ll engage shoppers, share product knowledge, and contribute to achieving sales goals, all while collaborating with peers and upholding store standards. This role emphasizes hospitality and teamwork.