Seasonal Leader & Customer Experience Champion

Macy's; New York (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Merchandise discounts

Performance-based incentives

Employee Assistance Program

Job summary

Macy's is seeking a Seasonal Champion in New York to create a welcoming, energized, customer-focused environment during peak season. You will lead by example, support peers, and help maintain a clean, organized store while sharing product knowledge and assisting customers.

You will engage with customers, train new colleagues, recover fitting rooms, manage signage/pricing, and assist merchandise moves. Flexibility, hospitality, and teamwork are essential.

Qualifications

• Strong leadership and supervisory ability.
• Excellent interpersonal skills.
• Detail-oriented with careful daily task execution.
• Ability to collaborate across store departments.
• Adaptable to open/close operations and daily back‑of‑house tasks.
• Flexible schedule including weekends and holidays.
• Clear communication with customers and colleagues.

Responsibilities

• Lead on the selling floor with hospitality and daily priorities.
• Welcome customers and colleagues, building lasting relationships.
• Recover fitting rooms, update signs/pricing, assist merchandise moves.
• Remind customers about Loyalty benefits and ensure needs are met.
• Support peers and model teamwork to improve store performance.
• Strive to meet sales goals and learn from teammates.

Skills

Leadership

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's is seeking a Seasonal Champion in New York to create a welcoming, energized, customer-focused environment during peak season. You will lead by example, support peers, and help maintain a clean, organized store while sharing product knowledge and assisting customers.

You will engage with customers, train new colleagues, recover fitting rooms, manage signage/pricing, and assist merchandise moves. Flexibility, hospitality, and teamwork are essential.