Seasonal Champion — Customer Service Leader

Macy's; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Employee Assistance Program

Paid time off

Eight paid holidays

401(k) match

Job summary

Macy's in New York seeks a Seasonal Champion to create a welcoming, energized environment during our busiest season. You'll lead by example, support peers, drive a service and sales culture across channels, and help keep the store clean, organized, and inspiring.

From greeting customers to training new colleagues, you bring enthusiasm, adaptability, and hospitality, setting the tone for the season and ensuring customers and teammates feel valued.

Qualifications

• Leadership: provide active supervision by circulating the selling floor and directing colleagues.
• Interpersonal skills: ability to work effectively with colleagues at all levels.
• Detail orientation: careful attention to daily tasks and reports.
• Collaboration: coordinate with store leadership to address operational challenges.
• Adaptability: handle responsibilities related to opening/closing the building and back-of-house tasks.
• Flexibility: available to work days, evenings, weekends and holidays with reliable attendance.
• Communication: read and understand English employment policies and safety rules, and communicate with customers and colleagues.

Responsibilities

• Lead on the floor by welcoming customers and new colleagues with hospitality.
• Foster onboarding and set the tone for consistent service from the start.
• Maintain a shoppable space by recovering fitting rooms and updating signs/pricing.
• Help the team finish strong by promoting Loyalty benefits and ensuring complete customer needs are met.
• Model collaboration, honesty, and care to support peers and the broader team.
• Strive for sales goals and continuous improvement through daily teamwork.

Skills

Leadership

Interpersonal Skills

Detail Orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's in New York seeks a Seasonal Champion to create a welcoming, energized environment during our busiest season. You'll lead by example, support peers, drive a service and sales culture across channels, and help keep the store clean, organized, and inspiring.

From greeting customers to training new colleagues, you bring enthusiasm, adaptability, and hospitality, setting the tone for the season and ensuring customers and teammates feel valued.