Seasonal Champion: Customer Service Leader

Macy's; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Learning & leadership development

Merchandise discounts

Employee Assistance Program

Earned wage access

Volunteer opportunities

Job summary

Macy's in New York is seeking Seasonal Champions to create a welcoming, energetic environment during the holiday rush. You will lead by example, support your peers, and help maintain a clean, organized store while sharing product knowledge and promoting customer loyalty.

This role emphasizes hospitality, adaptability, and teamwork—open to weekends and varied hours. Full-time or part-time schedules are available, with opportunities to learn, grow, and contribute to memorable customer experiences

Qualifications

• Experience leading teams in a retail or service setting.
• Strong customer service and sales mindset.
• Ability to train and onboard new colleagues.
• Comfort with fast-paced, high-performance environments.

Responsibilities

• Lead by example on the sales floor to deliver friendly, proactive service.
• Support onboarding of new colleagues and sustain consistent store standards.
• Maintain a clean, organized, and shoppable space throughout shifts.
• Help drive sales by communicating promotions and loyalty benefits.
• Collaborate with store leadership to tackle daily operations and issues.

Skills

Leadership

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's in New York is seeking Seasonal Champions to create a welcoming, energetic environment during the holiday rush. You will lead by example, support your peers, and help maintain a clean, organized store while sharing product knowledge and promoting customer loyalty.

This role emphasizes hospitality, adaptability, and teamwork—open to weekends and varied hours. Full-time or part-time schedules are available, with opportunities to learn, grow, and contribute to memorable customer experiences