Seasonal Team Lead: Customer Experience Champion

Macy's; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Access earned wages anytime

Merchandise discounts

Performance-based incentives

Employee Assistance Program

Job summary

Macy's is seeking Seasonal Champions to create a welcoming, energized environment during peak season. You will lead by example, support peers, and drive service and sales across channels.

You may assist with product knowledge, customer assistance, and store operations while maintaining an inviting, organized, and inspiring space. You will engage customers with warmth, help train new colleagues, and contribute to a cohesive team culture.

Qualifications

• Leadership through active supervision on the selling floor and guiding daily priorities.
• Strong interpersonal skills to work with colleagues at all levels and across departments.
• Attention to detail in daily tasks, reports, and achieving business goals.
• Collaborate with store leadership to identify and address operational challenges.
• Adaptable to open/close operations and daily back-of-house activities.
• Flexible to work days, evenings, weekends, and holidays with reliable attendance.
• Effective communication with customers, colleagues, and supervisors; understanding policies.

Responsibilities

• Provide active supervision on the selling floor and guide daily priorities to optimize the customer experience.
• Greet customers, support onboarding of new colleagues, and model hospitality.
• Maintain a shoppable space with signage, pricing updates, and merchandise moves.
• Encourage loyalty benefits and ensure customers leave with everything needed.
• Collaborate with peers to deliver strong store results and service.
• Strive for continuous improvement and team success.

Skills

Leadership

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's is seeking Seasonal Champions to create a welcoming, energized environment during peak season. You will lead by example, support peers, and drive service and sales across channels.

You may assist with product knowledge, customer assistance, and store operations while maintaining an inviting, organized, and inspiring space. You will engage customers with warmth, help train new colleagues, and contribute to a cohesive team culture.