Season Ticket Experience Lead

Taleo; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

University of Pittsburgh is seeking a Fan Services Coordinator to deliver exceptional support for Panther Club members and fans at Pitt Panthers events. You will handle ticket orders, answer inquiries, and contribute to sales strategies across sports programs.

You will engage fans through calls, emails, and on-site interactions, building relationships to retain season ticket holders. This role requires weekday on-campus work and strong communication skills.

Qualifications

• Provide top-notch customer service to fans, especially season ticket holders/Panther Club members.
• Respond promptly to inquiries via email, phone, or in-person interactions.
• Develop and maintain relationships through outbound calling to drive retention.

Responsibilities

• Fulfills ticket orders and answers customer inquiries.
• Tracks sales, generates reports, and maintains records.
• Aids in crafting effective ticketing sales strategies.

Skills

Customer service

Outbound calls

Communication

Education

High School Diploma/GED

Tools

Ticketing software

Job description

University of Pittsburgh is seeking a Fan Services Coordinator to deliver exceptional support for Panther Club members and fans at Pitt Panthers events. You will handle ticket orders, answer inquiries, and contribute to sales strategies across sports programs.

You will engage fans through calls, emails, and on-site interactions, building relationships to retain season ticket holders. This role requires weekday on-campus work and strong communication skills.