Fan Services Coordinator

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Relocation offered

Job summary

University of Pittsburgh is seeking a Fan Services Coordinator to deliver exceptional support to Panthers fans, with emphasis on season ticket holders and Panther Club members. The role involves handling inquiries via email, phone, and in person, and aiding in enhancing the event experience across Pitt Panthers sports.

The position requires building relationships with ticket members through outbound calls, promptly addressing questions, and maintaining accurate records.

Qualifications

• Customer service experience preferred.
• Excellent communication and organization.
• Willingness to travel and attend meetings.

Responsibilities

• Fulfills ticket orders and answers inquiries.
• Tracks sales and maintains records.
• Responds promptly to customer communications via email or phone.
• Builds relationships with Panther season ticket members to support retention and renewal.

Skills

Excellent customer service

Outbound calling

Communication skills

Education

High School Diploma/GED

Job description

Fan Services Coordinator

The Fan Services Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events.

Job Summary

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions

The individual will be responsible for developing and maintaining personal relationships with Panther season ticket members to ensure retention and renewal. Relationships will be built primarily through outbound calling. The individual will need to respond to all customer service questions promptly through either email or phone call. The individual will be responsible for providing prompt, thorough, and complete responses to all inbound customer communications, such as phone calls, emails, or at-window customers.

Physical Effort

Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.

Assignment Category: Full-time regular

Job Classification: Staff.Ticket Operations Representative

Job Family: Sales & Retail

Job Sub Family: Ticket Sales & Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification: Collegiate Athletics experience strongly preferred. An equivalent combination of work and high-level playing experience may be substituted at the discretion of the University.

Work Schedule: Monday - Friday, 8:30 a.m. - 5:00p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: TBD BasedUpon Qualifications

Relocation_Offered: Yes

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable

Equal employment opportunity, including veterans and individuals with disabilities.

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