Patron Experience & Ticketing Lead

Duke Clinical Research Institute; Durham (NC); On-site; USD 59,138,000 - 82,094,000; Full time

Benefits offered by this job

Benefits package

Job summary

Duke University’s Venue and Production Management (VPM) team seeks a Patron and Ticketing Services Specialist to deliver exceptional experiences for patrons, students, faculty, staff, visiting artists, and community members across Duke's arts venues.

You will lead front-of-house operations, manage ticketing activities, and support administrative tasks while collaborating with campus partners to ensure smooth events and outstanding service.

Qualifications

• Knowledge of event venues and arts administration is preferred.
• Experience with ticketing platforms and reservation systems.
• Excellent customer service and relationship management abilities.

Responsibilities

• Lead Patron and Event Services, serving as primary contact for patrons and attendees.
• Provide front-of-house leadership during events (Ticketing Supervisor, House Manager, or Front-of-House Lead).
• Support volunteer recruitment, onboarding, scheduling, and training programs.
• Assist with accessibility initiatives to enhance patron experience.
• Contribute to successful event execution during evenings and weekends.

Skills

Customer service

Relationship management

Verbal and written communication

Interpersonal communication

Organizational skills

Problem solving

Time management

Independent and collaborative work

Staff and volunteer supervision

Digital tools and office software

Policy interpretation

Diversity and inclusion

Education

Two years of postsecondary education

Bachelor’s degree substitution allowed

Tools

AudienceView

Momentus

Job description

Duke University’s Venue and Production Management (VPM) team seeks a Patron and Ticketing Services Specialist to deliver exceptional experiences for patrons, students, faculty, staff, visiting artists, and community members across Duke's arts venues.

You will lead front-of-house operations, manage ticketing activities, and support administrative tasks while collaborating with campus partners to ensure smooth events and outstanding service.