Fan Experience & Ticket Services Lead

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Relocation offered

Job summary

University of Pittsburgh is seeking a Fan Services Coordinator to deliver exceptional support to Panthers fans, with emphasis on season ticket holders and Panther Club members. The role involves handling inquiries via email, phone, and in person, and aiding in enhancing the event experience across Pitt Panthers sports.

The position requires building relationships with ticket members through outbound calls, promptly addressing questions, and maintaining accurate records.

Qualifications

• Customer service experience preferred.
• Excellent communication and organization.
• Willingness to travel and attend meetings.

Responsibilities

• Fulfills ticket orders and answers inquiries.
• Tracks sales and maintains records.
• Responds promptly to customer communications via email or phone.
• Builds relationships with Panther season ticket members to support retention and renewal.

Skills

Excellent customer service

Outbound calling

Communication skills

Education

High School Diploma/GED

Job description

University of Pittsburgh is seeking a Fan Services Coordinator to deliver exceptional support to Panthers fans, with emphasis on season ticket holders and Panther Club members. The role involves handling inquiries via email, phone, and in person, and aiding in enhancing the event experience across Pitt Panthers sports.

The position requires building relationships with ticket members through outbound calls, promptly addressing questions, and maintaining accurate records.