Fan Services Coordinator

Taleo; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

University of Pittsburgh is seeking a Fan Services Coordinator to deliver exceptional support for Panther Club members and fans at Pitt Panthers events. You will handle ticket orders, answer inquiries, and contribute to sales strategies across sports programs.

You will engage fans through calls, emails, and on-site interactions, building relationships to retain season ticket holders. This role requires weekday on-campus work and strong communication skills.

Qualifications

• Provide top-notch customer service to fans, especially season ticket holders/Panther Club members.
• Respond promptly to inquiries via email, phone, or in-person interactions.
• Develop and maintain relationships through outbound calling to drive retention.

Responsibilities

• Fulfills ticket orders and answers customer inquiries.
• Tracks sales, generates reports, and maintains records.
• Aids in crafting effective ticketing sales strategies.

Skills

Customer service

Outbound calls

Communication

Education

High School Diploma/GED

Tools

Ticketing software

Job description

Job Description - Fan Services Coordinator (26006054)

Athletics Administration - Pennsylvania-Pittsburgh - ( 26006054 )

The Fan Services Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events.

Job Summary

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions

The individual will be responsible for developing and maintaining personal relationships with Panther season ticket members to ensure retention and renewal. Relationships will be built primarily through outbound calling. The individual will need to respond to all customer service questions promptly through either email or phone call. The individual will be responsible for providing prompt, thorough, and complete responses to all inbound customer communications, such as phone calls, emails, or at-window customers.

Physical Effort

Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category Full-time regular

Job Classification Staff.Ticket Operations Representative

Job Family Sales & Retail

Job Sub-Family Ticket Sales & Operations

Campus Pittsburgh

Minimum Education Level Required High School Diploma/GED

Minimum Years of Experience Required 1

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification Collegiate Athletics experience strongly preferred. An equivalent combination of work and high-level playing experience may be substituted at the discretion of the University.

Work Schedule Monday - Friday, 8:30 a.m. - 5:00p.m.

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range TBD Based Upon Qualifications

Relocation Offered Yes

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.