School Technology Support Specialist

Virginia Beach City Public Schools; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Virginia Beach City Public Schools is seeking an on-site technology support professional to provide first-line help to staff and students, troubleshoot hardware issues, manage instructional applications, and assist with network access and password resets. The role includes deploying and updating computers, documenting work in the DOT Service Desk, and coordinating with vendors.

Preferred candidates will have a High School Diploma or GED, with Associate degree and Network+ or similar

Qualifications

• Required: High School Diploma or GED; experience providing technical support on hardware, software, and operating systems.
• Preferred: Associate degree; industry certifications (e.g., Network+).

Responsibilities

• Serve as an advisor to school staff for general technical issues.
• Provide basic on-going first-line technical support to school staff and students.
• Troubleshoot and repair minor computer and peripheral equipment problems/issues.
• Management of accounts and reporting functions for select instructional applications.
• Support school users with network access issues and reset passwords as needed.
• Install and customize new computers with site based software/drivers; upgrade/update software as needed.
• Provide logistical support for new computers and peripherals (physical setup & placement).
• Document all work performed and enter requests for new services from the school in the DOT Service Desk application.
• Collaborate with staff on software purchases with regard to technical requirements and limitations.
• Verify technology purchases and provides logistical support for new deliveries on physical set-up and placement.
• Maintain technology inventory records for the school.
• Serve as a technical liaison with division technical support staff, outside vendors, and serve as vendor contact on technical issues.
• Serve as site owner for school Intranet and provide training and support for SharePoint and Student Portal.
• Prepare and support technology for online testing.
• Participate in on-going technical support training as required by DOT and/or principal.
• Perform other technology related duties as assigned.

Skills

Troubleshooting hardware

Microsoft Office

Ticketing system

Customer service

Oral and written communication

Work independently

Education

High School Diploma or GED

Associate degree

Industry certifications preferred (e.g., Network+)

Tools

SharePoint

Student Portal

DOT Service Desk

Job description

Virginia Beach City Public Schools is seeking an on-site technology support professional to provide first-line help to staff and students, troubleshoot hardware issues, manage instructional applications, and assist with network access and password resets. The role includes deploying and updating computers, documenting work in the DOT Service Desk, and coordinating with vendors.

Preferred candidates will have a High School Diploma or GED, with Associate degree and Network+ or similar