IT Help Desk Technician - Fast-Paced Support Pro

Networking Technologies, LLC; Virginia Beach (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

401(k)

Training & certifications

Career growth

Diverse projects

Job summary

Networking Technologies + Support is seeking a motivated IT Help Desk/Desktop Support specialist in Virginia Beach. You will provide Tier I/II support, troubleshoot Windows 10/11 PCs, printers, and mobile devices, and resolve hardware, software, and network issues.

You will document incidents with ServiceDesk Plus and support endpoint management. You will also create AD accounts, manage permissions, install hardware/software, and escalates complex issues while maintaining SLAs.

Qualifications

• 2+ years of IT Help Desk or desktop/technical support experience.
• Hands-on experience with ManageEngine tools is highly preferred.
• Experience supporting Windows 10/11, M365, AD, printers, and mobile devices.
• Familiarity with TCP/IP, DNS, DHCP, VPN and strong troubleshooting.
• Excellent verbal and written communication; customer-service oriented.

Responsibilities

• Provide Tier I/II help desk and desktop support for employees.
• Troubleshoot Windows 10/11 desktops, laptops, printers, and mobiles.
• Resolve hardware, software, network, and M365 issues.
• Document incidents using ServiceDesk Plus and manage requests.
• Support endpoint deployment, patching, asset management with endpoint Central.
• Create and manage Active Directory accounts, passwords, and group memberships.
• Install, configure, and maintain desktop hardware/software.
• Escalate complex issues and maintain timely communication.
• Deliver outstanding service while meeting SLAs and ITIL processes.

Skills

IT Help Desk

Desktop Support

Technical Support

Education

No degree specified

Tools

ManageEngine ServiceDesk Plus

ManageEngine Endpoint Central

Job description

Networking Technologies + Support is seeking a motivated IT Help Desk/Desktop Support specialist in Virginia Beach. You will provide Tier I/II support, troubleshoot Windows 10/11 PCs, printers, and mobile devices, and resolve hardware, software, and network issues.

You will document incidents with ServiceDesk Plus and support endpoint management. You will also create AD accounts, manage permissions, install hardware/software, and escalates complex issues while maintaining SLAs.