Technology Support Specialist I

RADFORD CITY PBLC SCHS SCHOOL DISTRICT; Radford (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

RADFORD CITY PUBLIC SCHOOLS is seeking an entry-level Technology Support Specialist I to provide support for district-issued devices, primarily laptops and Chromebooks. You will assist with deployment, repair, maintenance, and lifecycle management, while maintaining accurate asset records and documentation.

The role involves basic troubleshooting, device setup, and escalating complex issues to senior IT staff as needed.

Qualifications

• Associate's degree or equivalent education and experience.
• Valid Virginia Driver's License and ability to travel between sites.
• Ability to pass required background checks and maintain confidentiality.
• Strong organizational and documentation skills.
• Basic troubleshooting and diagnostic abilities for computing devices.

Responsibilities

• Repair and maintain district-issued laptops, Chromebooks, and peripherals.
• Prepare and configure devices for deployment to staff and students.
• Maintain accurate inventory records and track asset usage.
• Respond to help desk requests for device issues and basic tech problems.
• Collaborate with IT staff to escalate complex software, network, or infra issues.
• Follow procedures and documentation for repair work and asset management.

Skills

Basic troubleshooting

Documentation

Team collaboration

Device repair

Driver's license

Education

Associate's degree in IT/CS or related field

Tools

Asset management system

SIS software

Job description

Reports To: Director of Technology

Position Type: Non Exempt, 200 day contract

The Technology Support Specialist I provides entry-level technical support focused on the deployment, repair, maintenance, and lifecycle management of district-issued computing devices. This position primarily supports laptops, Chromebooks, and related peripherals used by students and staff. Responsibilities include hardware repair, device distribution and collection, asset tracking, and maintaining accurate inventory and documentation. The position performs basic troubleshooting of classroom technology issues and escalates complex technical, infrastructure, and network-related issues to senior technology staff.

Device Repair & Hardware Support

• Diagnose, repair, and maintain district-issued laptops, Chromebooks, and related peripherals.
• Replace damaged components such as screens, keyboards, batteries, trackpads, and charging ports.
• Perform preventative maintenance to extend device life and ensure proper functionality.
• Test repaired devices to verify operational readiness before returning them to service.
• Recover and salvage usable components from damaged or non-repairable devices for reuse when appropriate.
• Prepare and configure devices for deployment to staff and students.

Device Deployment & Lifecycle Management

• Assist with the distribution, collection, and reassignment of student and staff computing devices.
• Support device setup during school year rollouts, new employee onboarding, and device refresh cycles.
• Collect and process devices at the end of school terms or when staff or students leave the division.
• Assist with the re-imaging, cleaning, and preparation of devices for redeployment.

Inventory & Asset Management

• Maintain accurate inventory records for all assigned technology devices including laptops, Chromebooks, and related equipment.
• Track device assignments, repairs, and component replacements within the division's asset management system.
• Document all repair activity, service history, and parts usage.
• Assist with surplus processing and disposal of end-of-life technology equipment in accordance with division procedures.

Basic Technical Support

• Respond to assigned help desk requests related to device issues and basic classroom technology problems.
• Provide troubleshooting for common hardware, software, and peripheral issues.
• Assist staff with basic device operation and common technical issues.
• Escalate complex software, network, or infrastructure issues to appropriate IT staff.

Organizational & Operational Responsibilities

• Follow established procedures, repair documentation, and technical manuals when servicing equipment.
• Maintain organized work areas and proper handling of technology equipment and parts.
• Collaborate with other members of the IT Department to ensure timely resolution of technology issues.
• Maintain professional communication with staff and school personnel.
• Participate in training and professional development as assigned.
• Perform other duties related to technology and data operations as assigned by supervisor.

Student Information Systems and Data Management

• Assist the primary administrator for the division's Student Information System (SIS) and associated software.
• Assist in the management of user access and functionality for staff, students, and parent access to the SIS.
• Assist in overseeing student data management and ensure accuracy of enrollment, attendance, and academic records.

State and Federal Reporting

• Assist in coordinating student data uploads and integration with division software systems.
• Assist in calculating and tracking division enrollment and attendance data on a monthly basis.
• Assist the primary administrator for the division's Student Information System (SIS) and associated software.
• Perform other duties related to technology and data operations as assigned by the supervisor.

Compliance & Work Expectations

• Follow all Radford City Public Schools policies and procedures.
• Comply with all applicable State and Federal laws.
• Adhere to assigned work schedules.
• Maintain professionalism in all school and community interactions.
• Able to lift and maneuver 25 lbs

Minimum Training And Experience

• Valid Virginia Driver's License and ability to travel between school sites.
• Ability to pass required background checks.
• Strong organizational and documentation skills.
• Ability to follow technical repair procedures and documentation.
• Basic troubleshooting and diagnostic skills for computing devices.
• Ability to work collaboratively with school staff and IT personnel.

Education and Experience

• Associate's degree in Information Technology, Computer Science, or related field OR
• Equivalent combination of education and relevant experience.

Preferred

• Experience with laptop or Chromebook repair.
• Experience with inventory or asset management systems.
• Experience working in K-12 or education technology environments.