End-User IT Support Specialist (Desktop & Classroom Tech)

Portsmouth Public Schools; Portsmouth (VA); On-site; USD 32,000 - 54,000; Full time

Job summary

Portsmouth Public Schools Information Technology is seeking a Technology Support Specialist in Portsmouth, Virginia to provide end-user support for desktops, laptops, printers, projection systems, interactive panels, and peripherals. The role includes incident troubleshooting via in-person, help desk, phone, or email channels and collaboration with central IT staff to maintain district standards.

The incumbent will assist with ticketing, performance monitoring, inventory control, vendor liaison,

Qualifications

• Minimum of three years desktop support experience and MTA (Microsoft Technology Associate) certification or higher.
• Minimum of three years desktop support experience and an associate degree or higher in technology related field.

Responsibilities

• Assist in developing long-term strategies and capacity planning for user needs.
• Research products for OIT procurement and development; evaluate and recommend purchases.
• Write technical specs for User-facing technologies.

Skills

Desktop support

Customer service

Hardware troubleshooting

Windows OS

Education

MTA certification or higher

Associate degree or higher in technology

Tools

Active Directory

Windows 7/8/10

TCP/IP

Job description

Portsmouth Public Schools Information Technology is seeking a Technology Support Specialist in Portsmouth, Virginia to provide end-user support for desktops, laptops, printers, projection systems, interactive panels, and peripherals. The role includes incident troubleshooting via in-person, help desk, phone, or email channels and collaboration with central IT staff to maintain district standards.

The incumbent will assist with ticketing, performance monitoring, inventory control, vendor liaison,