School Technology Support Specialist

TC Networks; Platteville (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible PTO

Job summary

TC Networks, Inc. is seeking a Technology Support Specialist – Education to join the school district's IT team in Beloit, Wisconsin.

You will provide front-line technical support to students, teachers, and staff, manage and configure devices, and assist with network connectivity and classroom technology. The role requires strong problem-solving, communication, and teamwork, with a focus on user-friendly technical guidance and proactive service.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
• Proven experience providing end-user technical support, preferably in education.
• Strong knowledge of Windows, macOS, ChromeOS, software applications, and educational tech tools.
• Familiarity with networking concepts (IP, DNS, DHCP).
• Excellent problem-solving and analytical thinking; strong communication skills.
• Customer-oriented with a can-do attitude and ability to work independently or in a team.
• Basic IT security understanding and a drive to stay current with tech trends.

Responsibilities

• Respond to technology inquiries from students, teachers, and staff via ZenDesk, email, or in person.
• Set up, configure, and maintain computers, tablets, and other devices; install software.
• Troubleshoot Wi‑Fi and network printing; collaborate with engineering for stable network operations.
• Manage user accounts on LMS and email platforms.
• Perform routine hardware maintenance and coordinate warranty repairs.
• Support classroom technology such as AV equipment and projectors.
• Maintain records of support requests and updates; contribute to knowledge base.
• Assist enforcing security protocols, password management, and antivirus deployment.
• Collaborate with IT team on complex issues and IT projects.

Skills

Problem-solving

Communication

Teamwork

Customer service

Adaptability

Education

Associate/Bachelor's preferred

Job description

TC Networks, Inc. is seeking a Technology Support Specialist – Education to join the school district's IT team in Beloit, Wisconsin.

You will provide front-line technical support to students, teachers, and staff, manage and configure devices, and assist with network connectivity and classroom technology. The role requires strong problem-solving, communication, and teamwork, with a focus on user-friendly technical guidance and proactive service.