School Technology Specialist — Classrooms & Devices

School District 197; Mendota Heights (MN); On-site; USD 40,000 - 44,000; Full time

Job summary

The School District 197, Two Rivers High School, seeks a Building Technology Professional to provide first-line technical support for staff and students, maintain devices, and assist teachers with technology integration. The role involves troubleshooting hardware/software, managing inventory, and delivering training across site technology.

Applicants should have at least a high school diploma, experience in tech support, and strong customer service skills.

Qualifications

• Minimum of high school diploma or equivalent. College or technical degree preferred.
• Two years related computer experience supporting/troubleshooting computer hardware, software and connectivity – wired and wireless.
• Detailed working knowledge of macOS and Windows, ChromeOS.
• Detailed working knowledge of supporting iOS and iPadOS.
• Ability to troubleshoot computer problems and work independently without direct supervision in the deployment and repair of hardware and software.
• Knowledge and ability to support TVs, Apple TV's, printers, Airtame, document cameras, LCD projectors, digital cameras, video cameras, and other building technology.
• Excellent customer service skills and the ability to communicate effectively both orally and in writing with employees at all levels.
• Proven ability to establish and maintain cooperative and effective working relationships with others.
• Ability to understand and follow data privacy rules and regulations related to students and staff.
• Must have the ability and proven record of reporting to work on a regular and punctual basis.

Responsibilities

• Configure and maintain Apple, Windows, and Chromebook devices for teachers, staff and students.
• Provide support for software applications including: Google Workspace, Microsoft Office, Canvas, Infinite Campus, and building specific software.
• Provide support for curriculum tools such as TV displays, iPads, digital cameras and other electronic devices.
• Provide instruction to and assistance/consultation with staff on operation and use of technology.
• Support students and staff during testing windows. Ensure hardware and software work properly. Prepare computers for testing sessions.
• Manage building technology equipment, inventory, and storage.
• Assist teachers in integrating technology into the classroom curriculum.
• Support teachers in the use of the Student Information System (Infinite Campus).
• Provide training for site technology found in multi-purpose spaces such as: auditoriums, gyms, athletic fields, cafeterias.
• Prior to the start of the school year, ensure building technology equipment is clean, properly enrolled and ready for use by students and staff.
• Provide refresher training for teachers and staff at the start of the school year as needed.
• Offer technology training throughout the school year.
• At the end of each school year: disperse classroom inventory check-off lists to ensure the proper summer storage of equipment. Collect, clean and store building technology equipment.
• Additional duties as assigned.

Skills

Tech support

macOS & Windows

ChromeOS

iOS & iPadOS

Customer service

Communication

Data privacy

Punctual reliability

Education

High school diploma

College/Technical degree preferred

Tools

Google Workspace

Microsoft Office

Canvas

Infinite Campus

Building-specific software

Job description

The School District 197, Two Rivers High School, seeks a Building Technology Professional to provide first-line technical support for staff and students, maintain devices, and assist teachers with technology integration. The role involves troubleshooting hardware/software, managing inventory, and delivering training across site technology.

Applicants should have at least a high school diploma, experience in tech support, and strong customer service skills.