School IT & AV Support Technician

Northwest Suburban Special Education Organization; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

NSSEA ESP Bargained Agreement benefits

Job summary

Northwest Suburban Special Education Organization is seeking a Technology Support Technician to maintain and support computer systems, networks, and instructional technology across program sites. The role emphasizes reliable IT support, security, and timely issue resolution to promote an efficient educational environment.

The position requires a High School Diploma, knowledge of Windows/iOS/MacOS, and strong troubleshooting skills.

Qualifications

• High School Diploma or equivalent.
• General knowledge of client/server design and networking concepts.
• Working knowledge of Windows, iOS, and MacOS operating systems.
• Knowledge of safety and common preventive maintenance procedures.
• CompTIA+ certification encouraged, but not required.

Responsibilities

• Provide technical support to students, faculty, and staff for hardware, software, and network-related issues.
• Diagnose and resolve technical problems, escalating issues when necessary.
• Conduct regular maintenance checks on computer systems and peripherals.
• Assist in the setup and maintenance of audiovisual equipment, smart boards, and other instructional technology.
• Install, configure, and upgrade computer hardware and software as needed.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.
• Troubleshoot network issues and coordinate with the IT team to implement solutions.
• Work collaboratively with other IT team members to address complex issues and implement technology initiatives.
• Communicate effectively with end-users and provide timely updates on issue resolution.
• Travel between programs to support users and equipment.

Skills

Troubleshooting

Communication

Interpersonal skills

Client/server concepts

Team collaboration

Education

High School Diploma or equivalent

Tools

Windows OS

iOS

MacOS

Job description

Northwest Suburban Special Education Organization is seeking a Technology Support Technician to maintain and support computer systems, networks, and instructional technology across program sites. The role emphasizes reliable IT support, security, and timely issue resolution to promote an efficient educational environment.

The position requires a High School Diploma, knowledge of Windows/iOS/MacOS, and strong troubleshooting skills.