School IT Support Specialist — Onsite Help Desk & AV

Harvard-Westlake; California; On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Retirement match

Meal allowance

Professional growth grants

On-campus gym access

Job summary

Harvard-Westlake is hiring a Junior IT Support Specialist to provide frontline technical support, deploy devices, manage classroom AV, and help the community use school technology confidently. The role emphasizes troubleshooting, clear communication, and hands-on service across students, faculty, and staff.

The ideal candidate has 1–2 years in similar roles, strong Windows/macOS knowledge, and familiarity with Intune/Jamf and Microsoft 365.

Qualifications

• 1–2 years of experience in help desk, desktop support, or a related technical role (internships and campus IT jobs count)
• Solid working knowledge of Windows and macOS
• Basic understanding of networking concepts (DHCP, DNS, Wi‑Fi, VLANs)
• Comfort troubleshooting AV equipment, or a strong willingness to learn
• Clear, patient communication skills with non‑technical users, including students
• Strong organization, follow‑through, and documentation habits

Responsibilities

• Serve as a primary point of contact for Help Desk requests, owning tickets from intake through resolution
• Troubleshoot hardware, software, printing, and connectivity issues for students, faculty, and staff
• Escalate complex issues to systems, networking, or programming teams with clear documentation
• Create and maintain knowledge base articles, how‑to guides, and support procedures
• Provide friendly, patient, and solutions‑oriented support to users at all levels of technical comfort
• Prepare, image, and configure Windows and macOS devices for deployment
• Assist with device enrollment, configuration profiles, app deployment, and compliance in Microsoft Intune and Jamf Pro
• Maintain accurate inventory and asset records throughout the device lifecycle
• Perform workstation setup, cable management, and hardware verification in classrooms and offices
• Coordinate user accounts, groups, permissions, and MFA in Microsoft Entra ID and Microsoft 365
• Support onboarding and offboarding for employees and students
• Perform basic Wi‑Fi and wired network diagnostics, escalating as appropriate
• Support the rollout and everyday use of school‑approved software and AI tools
• Maintain and troubleshoot classroom AV systems, including projectors, displays, conferencing systems, and audio
• Support AV setup and operation for school events, assemblies, and meetings
• Respond quickly to classroom technology issues to minimize disruption to instruction
• Travel regularly between Harvard‑Westlake's campuses to provide on‑site support
• Support select early morning, evening, or weekend events and projects as needed
• Help train and guide student and intern technicians
• Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role
• Collaborate across departments and campuses in support of the school's mission and the broader life of the school.

Skills

Windows

macOS

Networking basics

Customer service

Documentation

Education

Degree or coursework in information technology or computer science

Tools

Intune

Jamf Pro

Entra ID

Microsoft 365

Active Directory

Job description

Harvard-Westlake is hiring a Junior IT Support Specialist to provide frontline technical support, deploy devices, manage classroom AV, and help the community use school technology confidently. The role emphasizes troubleshooting, clear communication, and hands-on service across students, faculty, and staff.

The ideal candidate has 1–2 years in similar roles, strong Windows/macOS knowledge, and familiarity with Intune/Jamf and Microsoft 365.