Junior IT Support Specialist

Harvard-Westlake; California; On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Retirement match

Meal allowance

Professional growth grants

On-campus gym access

Job summary

Harvard-Westlake is hiring a Junior IT Support Specialist to provide frontline technical support, deploy devices, manage classroom AV, and help the community use school technology confidently. The role emphasizes troubleshooting, clear communication, and hands-on service across students, faculty, and staff.

The ideal candidate has 1–2 years in similar roles, strong Windows/macOS knowledge, and familiarity with Intune/Jamf and Microsoft 365.

Qualifications

• 1–2 years of experience in help desk, desktop support, or a related technical role (internships and campus IT jobs count)
• Solid working knowledge of Windows and macOS
• Basic understanding of networking concepts (DHCP, DNS, Wi‑Fi, VLANs)
• Comfort troubleshooting AV equipment, or a strong willingness to learn
• Clear, patient communication skills with non‑technical users, including students
• Strong organization, follow‑through, and documentation habits

Responsibilities

• Serve as a primary point of contact for Help Desk requests, owning tickets from intake through resolution
• Troubleshoot hardware, software, printing, and connectivity issues for students, faculty, and staff
• Escalate complex issues to systems, networking, or programming teams with clear documentation
• Create and maintain knowledge base articles, how‑to guides, and support procedures
• Provide friendly, patient, and solutions‑oriented support to users at all levels of technical comfort
• Prepare, image, and configure Windows and macOS devices for deployment
• Assist with device enrollment, configuration profiles, app deployment, and compliance in Microsoft Intune and Jamf Pro
• Maintain accurate inventory and asset records throughout the device lifecycle
• Perform workstation setup, cable management, and hardware verification in classrooms and offices
• Coordinate user accounts, groups, permissions, and MFA in Microsoft Entra ID and Microsoft 365
• Support onboarding and offboarding for employees and students
• Perform basic Wi‑Fi and wired network diagnostics, escalating as appropriate
• Support the rollout and everyday use of school‑approved software and AI tools
• Maintain and troubleshoot classroom AV systems, including projectors, displays, conferencing systems, and audio
• Support AV setup and operation for school events, assemblies, and meetings
• Respond quickly to classroom technology issues to minimize disruption to instruction
• Travel regularly between Harvard‑Westlake's campuses to provide on‑site support
• Support select early morning, evening, or weekend events and projects as needed
• Help train and guide student and intern technicians
• Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role
• Collaborate across departments and campuses in support of the school's mission and the broader life of the school.

Skills

Windows

macOS

Networking basics

Customer service

Documentation

Education

Degree or coursework in information technology or computer science

Tools

Intune

Jamf Pro

Entra ID

Microsoft 365

Active Directory

Job description

We believe technology works best when it's reliable, well supported, and nearly invisible to the people using it. The Junior IT Support Specialist makes that possible by providing frontline technical support, deploying and managing devices, maintaining classroom AV, and helping the community use school technology with confidence.

This is a hands‑on, service‑oriented role grounded in troubleshooting, follow-through, and clear communication. The ideal candidate brings solid technical fundamentals, strong problem‑solving instincts, patience with users at every level of technical comfort, and a real interest in growing their skills in enterprise IT. This position also supports faculty, staff, and students as they adopt school‑approved AI tools and other emerging technologies. Experience supporting users in a school, higher‑ed, or similarly fast‑paced environment is a strong differentiator.

Harvard‑Westlake is one of the nation's leading independent schools — and what makes us exceptional isn't just the students or the resources; it's the people. You'll join a community of smart, mission‑driven colleagues who are genuinely invested in each other's growth and in building something meaningful together.

WHAT YOU'LL DO

Help Desk and End-User Support

• Serve as a primary point of contact for Help Desk requests, owning tickets from intake through resolution
• Troubleshoot hardware, software, printing, and connectivity issues for students, faculty, and staff
• Escalate complex issues to systems, networking, or programming teams with clear documentation
• Create and maintain knowledge base articles, how‑to guides, and support procedures
• Provide friendly, patient, and solutions‑oriented support to users at all levels of technical comfort

Device Deployment and Endpoint Management

• Prepare, image, and configure Windows and macOS devices for deployment
• Assist with device enrollment, configuration profiles, app deployment, and compliance in Microsoft Intune and Jamf Pro
• Maintain accurate inventory and asset records throughout the device lifecycle
• Perform workstation setup, cable management, and hardware verification in classrooms and offices

Accounts, Access, and Infrastructure Support

• Coordinate user accounts, groups, permissions, and MFA in Microsoft Entra ID and Microsoft 365
• Support onboarding and offboarding for employees and students
• Perform basic Wi‑Fi and wired network diagnostics, escalating as appropriate
• Support the rollout and everyday use of school‑approved software and AI tools

AV and Classroom Technology

• Maintain and troubleshoot classroom AV systems, including projectors, displays, conferencing systems, and audio
• Support AV setup and operation for school events, assemblies, and meetings
• Respond quickly to classroom technology issues to minimize disruption to instruction

Community Responsibilities

• Travel regularly between Harvard‑Westlake's campuses to provide on‑site support
• Support select early morning, evening, or weekend events and projects as needed
• Help train and guide student and intern technicians
• Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role
• Collaborate across departments and campuses in support of the school's mission and the broader life of the school.
• Additional duties as assigned

WHAT YOU BRING

We know that strong candidates come from a variety of backgrounds and pathways. If you meet most of the qualifications below and are excited about this role, we encourage you to apply.

Required

• 1–2 years of experience in help desk, desktop support, or a related technical role (internships and campus IT jobs count)
• Solid working knowledge of Windows and macOS
• Basic understanding of networking concepts (DHCP, DNS, Wi‑Fi, VLANs)
• Comfort troubleshooting AV equipment, or a strong willingness to learn
• Clear, patient communication skills with non‑technical users, including students
• Strong organization, follow‑through, and documentation habits

Preferred

• Degree or coursework in information technology, computer science, or a related field
• Hands‑on exposure to at least one endpoint management platform (Intune, Jamf, or similar)
• Familiarity with Microsoft 365 and Entra ID / Active Directory account administration
• Experience in an independent school, K–12, or higher‑ed environment
• Experience with ticketing systems and knowledge base platforms
• Experience supporting AV for live events
• Familiarity with AI tools and an interest in helping others use them effectively

SCHEDULE

This is a full‑time, onsite, in‑person, non‑exempt, 12‑month position. The typical schedule is Monday through Friday during regular school hours, with occasional evening or weekend availability required for school events. Ability to be on campus full‑time is essential for this role, as well as, regular travel between Harvard‑Westlake’s campuses is required.

COMPENSATION

This is a non‑exempt position with a base compensation of $35–$42 per hour, based on experience and qualifications.

BENEFITS

This position is eligible for Harvard‑Westlake's full benefits package, which includes:

• Top‑tier medical, dental, and vision coverage (Platinum Anthem PPO) with zero to low premium contributions
• 10% retirement match through TIAA — no cap, no vesting schedule
• On‑campus meal allowance — lunch included
• Professional and personal growth grants
• Subsidized employee housing (based on availability)
• Access to on‑campus gym and pool facilities
• Mental wellness resources and workshops
• Employee Affinity Groups
• Paid vacation, starting at two weeks and increasing accrual rates with tenure
• Paid holidays in addition to Thanksgiving, Winter, and Spring Break
• Complimentary tickets to local sporting and entertainment events
• Discount at the school bookstore

ABOUT HARVARD‑WESTLAKE

Harvard‑Westlake is an independent school with two campuses in Los Angeles and approximately 1,600 students enrolled in grades 7–12. Classes for grades 7–9 take place on the Middle School campus in the Holmby Hills neighborhood, while grades 10–12 are housed on the Upper School campus in Studio City. A third campus, River Park, focused on athletics and recreation, is scheduled to open in Fall 2026.

We are dedicated to fostering a community of belonging and to advancing diversity and inclusion across all aspects of school life. We seek educators and staff who demonstrate a commitment to inclusive practice and to fostering a community of belonging; who can work flexibly, independently, and collaboratively in a dynamic environment with individuals from a wide range of backgrounds; and who exemplify professionalism, openness, and generosity in their interactions with students and colleagues.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

Harvard‑Westlake School is an equal opportunity employer. We seek to recruit, develop, and retain a diverse workforce and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or any other legally protected status. Harvard‑Westlake is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to participate, please contact [e-mail], and we will work with you to meet your needs.