IT Support Technician — Frontline Help & Classroom AV

United Global Technologies

Columbia (SC)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

United Global Technologies is seeking an entry-level IT Help Desk professional to provide frontline support for faculty, staff, and students. You will troubleshoot Windows and macOS devices, software, peripherals, and authentication issues while assisting with classroom AV and conferencing systems.

The role includes devices setup, onboarding/offboarding, and routine maintenance. You’ll work under IT staff, escalating complex problems and documenting solutions.

Qualifications

High school diploma or equivalent with basic IT/end-user support experience.
Basic knowledge of computer hardware, software, operating systems, and peripherals.
Ability to troubleshoot common computer problems.
Familiarity with Windows environments.

Responsibilities

Provide frontline technical support to faculty, staff, and students in person, remotely, and via service-request process.
Support classroom, AV, conferencing, and related technologies; assist with demonstrations and livestreams.
Assist with workstation setup, deployment, onboarding/offboarding, and routine technology maintenance.
Follow procedures and document issues; escalate when advanced access or expertise is required.

Skills

Basic troubleshooting

Windows environments

End-user support

Customer service

Education

Associate degree or technical certification

Tools

Windows 10/11

macOS

Microsoft 365

Active Directory

Microsoft Intune

Jamf

Microsoft Teams

Zoom

Job description

The role includes devices setup, onboarding/offboarding, and routine maintenance. You’ll work under IT staff, escalating complex problems and documenting solutions.

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