Technology Support Specialist

Park Tudor School; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Park Tudor School seeks a Technology Support Specialist to provide frontline IT support to students, faculty, staff and parents year-round. You will troubleshoot across Windows, Mac, Chrome OS and iOS, deploy devices, and assist with AV setups for classrooms and events.

You will log requests via the helpdesk, maintain hardware/software inventory, and collaborate with colleagues to support the school’s technology vision, keeping security awareness and routine updates as a priority.

Qualifications

• Bachelor’s degree or equivalent practical experience preferred.
• 1–3 years of end-user technology support experience.
• Strong troubleshooting across Windows, Mac, Chrome OS, and iOS.
• Willingness to lift up to 25 lbs and occasional evening/weekend events.

Responsibilities

• Provide prompt, patient, face-to-face, email, and phone tech support.
• Configure, deploy, and maintain school devices and assist with classroom AV setup.
• Log, track, and document support requests using our helpdesk; maintain inventory of hardware/software.
• Collaborate with technology department to support classroom tech needs and school technology vision.
• Assist with routine system updates, basic network support, and security awareness.

Skills

Customer service

Calm under pressure

Student-centered

Collaborative

Education

Bachelor's degree

Tools

Windows

Mac

Chrome OS

iOS

MS Office/Google Workspace

Job description

Position Purpose

The Technology Support Specialist is a year-round position responsible for providing technical support to students, faculty, staff, and parents. Reporting to the Director of Technology, the ideal candidate is approachable, reliable, problem-solver who communicates well and thrives in a busy school environment.

Essential Responsibilities:

• User Support & Customer Service: Provide prompt, patient, face-to-face, email, and phone tech support. Troubleshoot issues calmly during classroom interruptions to minimize disruptions to learning.
• Device & AV Maintenance: Configure, deploy, and maintain school devices (laptops, Chromebooks, tablets, iPads, printers, and phones) and assist with classroom and event audio/visual setup.
• Ticket & Inventory Management: Log, track, and document support requests using our helpdesk ticketing system, while helping maintain accurate records of school hardware and software inventory.
• Team Collaboration: Work closely with other members of the technology department team to support classroom tech needs, implement best practices, and contribute to the school's overall technology vision.
• General IT Support: Assist with routine system updates, basic network support, security awareness, and equipment lifecycle management as needed. Perform other duties as assigned.

Qualification Requirements:

• Customer Service Champion: Cordial, approachable, and empathetic, with a deep commitment to helping others regardless of their technical skill level.
• Calm & Adaptable: Possesses a mature, positive attitude and excel at prioritizing tasks in an environment with frequent interruptions.
• Student-Centered Mindset: Passionate about learning and dedicated to creating a supportive, positive environment for students and educators.
• Collaborative & Professional: Work seamlessly with diverse teams, maintain high integrity, and communicate effectively across all age groups and departments.

Technical & Job Requirements

• Education: Bachelor’s degree or equivalent practical experience preferred.
• 1–3 years of experience in end-user technology support, help desk, or educational support roles.
• Strong troubleshooting skills with standard hardware and software (Windows, Mac, Chrome OS, iOS, MS Office/Google Workspace).
• Familiarity with or willingness to learn basic AV equipment and network fundamentals.
• Ability to lift up to 25 lbs and move equipment carts as needed.
• Willingness to occasionally support evening or weekend school events when necessary.

Park Tudor School is an Equal Opportunity Employer. Candidates who would contribute to the diversity of our community are strongly encouraged to apply. For more information about Park Tudor School, please visit www.parktudor.org.