Student & Staff IT Help Desk Specialist

Hockaday; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Lunch provided daily

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Job summary

The Hockaday School is seeking a Help Desk Technician to be the face of IT support for staff, students, and parents. You will diagnose and resolve technical issues, manage end-user devices, and support enterprise systems across Windows and macOS environments.

You will administer critical workflows in student information and email systems, learn Intune for device management, and assist with classroom technologies and AV equipment. A strong customer-service mindset and teamwork are essential.

Qualifications

• HS diploma or higher; degree preferred
• CompTIA A+ or equivalent
• Familiarity with Windows, macOS, and Microsoft 365
• Experience with enterprise apps and end-user devices
• Strong communication and problem-solving skills
• Able to work in a school environment and handle diverse stakeholders
• Background checks may be required per school policy

Responsibilities

• Provide end-user support to staff, students, and parents via phone, in-person, and tickets (Windows & MacOS)
• Administer and support enterprise workflows: student info, email, phone, device management
• Support MS 365, Intune, and device management processes
• Learn and use Microsoft Intune for device management
• Communicate with users to resolve issues promptly and follow up
• Hardware and software fixes, upgrades, and new deployments
• Support campus instructional tech (Smart Boards, clickers, etc.) and AV equipment
• Maintain professional customer service and teamwork environment

Skills

End-user support

Customer service

Windows

MacOS

Microsoft 365

Intune

Troubleshooting

Communication

Education

High school diploma or higher

CompTIA A+ or equivalent

Tools

Zendesk

JAMF

Blackbaud

Intune

Job description

The Hockaday School is seeking a Help Desk Technician to be the face of IT support for staff, students, and parents. You will diagnose and resolve technical issues, manage end-user devices, and support enterprise systems across Windows and macOS environments.

You will administer critical workflows in student information and email systems, learn Intune for device management, and assist with classroom technologies and AV equipment. A strong customer-service mindset and teamwork are essential.