School IT Lead Technician: End-User & Helpdesk Expert

SD129; South Dakota; Hybrid; USD 50,000 - 60,000; Full time

Job summary

West Aurora High School is seeking a PRIMARY LEAD TECHNICIAN to provide on-site IT support for staff and students. You will troubleshoot tickets and escalate issues while maintaining professional communication with users.

The role requires independent work, knowledge of Windows, MacOS and ChromeOS, plus LAN basics. A valid driver’s license and own vehicle are preferred; some overtime or weekend work may be needed.

Qualifications

• Experience supporting end users in an enterprise environment.
• Ability to troubleshoot issues and communicate quickly under pressure.
• Experience in a K-12 educational setting preferred.
• Proficiency across Windows, MacOS, and ChromeOS environments.
• Willingness to work overtime and some weekends.
• Valid driver’s license and access to a personal vehicle.
• Ability to lift IT equipment up to 60 lbs.

Skills

Interpersonal skills

Troubleshooting

Independent work

Windows knowledge

MacOS & iOS knowledge

ChromeOS knowledge

LAN knowledge

OT/weekend availability

Driver's license

K-12 experience

Helpdesk experience

End-user support

Under pressure troubleshooting

Tools

Windows OS

MacOS/iOS

ChromeOS

LAN

Job description

WEST AURORA HIGH SCHOOL

PRIMARY LEAD TECHNICIAN

Start Date: ASAP

End Date: 06/30/2027

Hours: 7:30 AM – 4:00 PM

Compensation is $50,000 - $60,000

Requirements:

Interpersonal skills communicating with staff and students in a professional manner

Self-motivated to seek out answers to trouble shoot tickets and known issues

Ability to lift IT equipment up to 60lbs

Ability to work independently

Knowledge of Windows operating system environment

Knowledge of MacOS and iOS operating systems

Knowledge of ChromeOS and Chromebook hardware

Knowledge of Local Area Network

Willingness to work overtime and sometimes weekends as required

Personal vehicle and valid driver’s license

Experience in K-12 educational institutions, desired

Helpdesk experience, desired

Experience supporting end users in an enterprise environment, desired

Ability to troubleshoot issues and communicate quickly while under pressure, desired