Help Desk Technician

SkOUT Secure Intelligence; Gibsonia (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

SkOUT Secure Intelligence is seeking a Help Desk Technician for an entry-level IT support role in a school environment. The position is on-site and focuses on assisting students, teachers, and administrative staff with technical issues.

The candidate will handle hardware/software support, ticket resolution, diagnostic questions, and mobile device support while maintaining logs and working within an educational setting.

Qualifications

• Associate or Bachelor's Degree in Information Technology OR 5 years of IT support, customer service and personal management and OR any equivalent combination of education and experience.
• Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
• Active directory experience
• Mobile device experience
• Good troubleshooting skills
• Ability to respond service issues after hours as needed
• Excellent communication skills
• Customer-oriented and cool-tempered
• Valid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearances

Responsibilities

• Provide hardware and software support for all technologies
• Address help desk tickets efficiently and in a timely manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Record events and problems and their resolution in logs
• Install updates and configuration modifications to both PC’s and Mac’s
• Provide support for Android and iOS mobile devices

Skills

Troubleshooting

Customer service

After-hours support

Excellent communication

Team player

Education

Associate or Bachelor's Degree in Information Technology

5 years IT support or related experience

Tools

Active Directory

Job description

Help Desk Technician opening with our client. CONTRACT ROLE. ONSITE.

Great entry level opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.
Overview of Duties

• Providehardware and software support for all technologies
• Addresshelp desk tickets efficiently and in a timely manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Record events and problems and their resolution in logs
• Installupdatesand configuration modifications to both PC’s and Mac’s
• Provide support for Android and iOS mobile devices

Qualifications

• Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
• Knowledgeof computer systems (PCs, laptops, Chromebooks),networks, printers and peripherals
• Active directory experience
• Mobile device experience
• Good troubleshooting skills
• Ability to respond service issues after hours as needed
• Excellent communication skills
• Customer-oriented and cool-tempered
• Valid Driver's license; Must have or be able to obtainchild abuse and federal and state criminal record clearances

Help Desk Technician- 26-00821
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