Helpdesk Technician

Sylvania; Aurora (IL); On-site; USD 41,418 - 50,622; Full time

Job summary

Sylvania is seeking a Helpdesk Technician for the District Office. The position runs from 7:30 AM to 3:30 PM with a start date of September 1, 2026 and an end date of June 30, 2027. Compensation starts at $46,020 annually.

The role requires lifting IT equipment up to 60lbs, a valid driver\'s license, and the ability to work overtime and weekends as needed. Candidate should have strong problem-solving skills for trouble shooting tickets, familiarity with Windows, MacOS/iOS, ChromeOS environments,

Qualifications

• Ability to lift IT equipment up to 60lbs.
• Willingness to work overtime and weekends as required.
• Ability to climb a ladder as needed.
• Personal vehicle and valid driver\'s license.
• Interpersonal skills communicating with staff and students in a professional manner, desired.
• Self-motivated to seek out answers to trouble shoot tickets and known issues, desired.
• Experience in K-12 educational institutions, desired.
• Ability to work independently, desired.
• Helpdesk experience, desired.
• Knowledge of Windows operating system environment, desired.
• Knowledge of MacOS and iOS operating systems, desired.
• Knowledge of ChromeOS and Chromebook hardware, desired.
• Knowledge of Local Area Network, desired.

Skills

Lift 60 lbs equipment

Overtime & weekend availability

Ladder access

Interpersonal skills

Troubleshoot tickets

K-12 experience desired

Independent worker

Helpdesk experience

Windows knowledge

MacOS knowledge

iOS knowledge

ChromeOS knowledge

LAN knowledge

Tools

Windows OS

MacOS

iOS

ChromeOS/Chromebook

LAN

Job description

DISTRICT OFFICE

HELPDESK TECHNICIAN

Start Date: 09/01/2026

End Date: 06/30/2027

Hours: 7:30 AM – 3:30 PM

Compensation starts at $46,020

Requirements:

• Ability to lift IT equipment up to 60lbs


• Willingness to work overtime and weekends as required


• Ability to climb a ladder as needed


• Personal vehicle and valid driver\'s license


• Interpersonal skills communicating with staff and students in a professional manner, desired


• Self-motivated to seek out answers to trouble shoot tickets and known issues, desired


• Experience in K-12 educational institutions, desired


• Ability to work independently, desired


• Helpdesk experience, desired


• Knowledge of Windows operating system environment, desired


• Knowledge of MacOS and iOS operating systems, desired


• Knowledge of ChromeOS and Chromebook hardware, desired


• Knowledge of Local Area Network, desired

JOB DESCRIPTION ATTACHED