School IT Field Technician — Help Desk & Onsite Support

RYSS Texas Public Schools; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

RYSS Texas Public Schools is seeking a Help Desk Field Technician at the District Office in Houston to provide frontline IT support for staff, teachers, and administrators, troubleshooting hardware, software, printers, and network issues.

This role involves both remote and onsite assistance, maintaining inventory and service records, and coordinating with the district's contracted IT partner to ensure reliable technology resources for daily operations and instruction.

Qualifications

• High school diploma or GED required.
• Associate degree in Computer Science, Information Technology, or a related field preferred.
• Relevant technical certifications may be considered beneficial.

Responsibilities

• Provide technical support to staff, teachers, administrators, and other users.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues.
• Provide remote and onsite support; maintain inventory and service records.
• Collaborate with contracted IT partner.

Skills

Windows OS

macOS

Troubleshooting

Customer service

Communication

Documentation

Teamwork

Learning fast

Education

High school diploma

Associate degree

Technical certifications

Tools

IT hardware

Printers

Remote support tools

Job description

RYSS Texas Public Schools is seeking a Help Desk Field Technician at the District Office in Houston to provide frontline IT support for staff, teachers, and administrators, troubleshooting hardware, software, printers, and network issues.

This role involves both remote and onsite assistance, maintaining inventory and service records, and coordinating with the district's contracted IT partner to ensure reliable technology resources for daily operations and instruction.