School IT Support Technician Assistant

TrulyHired; Jacksonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

TrulyHired seeks a Technician Assistant to support school district IT operations, performing tier one hardware and software troubleshooting and assisting with deployment. You will coordinate with teachers and staff to resolve issues and learn from senior IT staff.

The role requires strong organizational skills, willingness to work at multiple school sites within the county, and effective communication to maintain inventories and licenses.

Qualifications

• Graduation from high school and three years of work related experience in the use of computing and information technology resources.
• Knowledge of Microsoft Office applications and operating system utilities.

Responsibilities

• Provides tier one support for all computers and software within the school district.
• Performs upgrades to hardware and software applications as identified by senior IT staff.
• Uses a work-order tracking system for routine repair and maintenance of equipment.
• Refers complex problems to higher level technical support.
• Maintains site licenses and user administration for specified software within the assigned facilities.
• Maintains inventory control procedures for technology equipment within the assigned facilities.
• Attends classes and seminars to enhance knowledge of equipment, operating systems, and application software.
• Performs any other work assignments, as assigned.

Skills

General IT knowledge

User communication

Troubleshooting minor problems

Deployment assistance

Teacher training on hardware/software

Organizational skills

Site flexibility

Teamwork

Problem solving

Education

High school diploma

Three years related experience

Tools

Microsoft Office

OS utilities

Job description

TrulyHired seeks a Technician Assistant to support school district IT operations, performing tier one hardware and software troubleshooting and assisting with deployment. You will coordinate with teachers and staff to resolve issues and learn from senior IT staff.

The role requires strong organizational skills, willingness to work at multiple school sites within the county, and effective communication to maintain inventories and licenses.