Helpdesk Technician - Frontline School IT Support

Tomball ISD; Tomball (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

The Tomball ISD Technology Services division in Tomball, Texas is seeking a Helpdesk Technician for the 2026-2027 school year. You will manage the operation of the district’s helpdesk and provide frontline support for staff, students, and the Tomball ISD community, including remote assistance.

This role requires a solid IT foundation, strong communication, and the ability to diagnose and troubleshoot enterprise hardware, software, and network issues. Immediate start.

Qualifications

• High school diploma or GED required.
• Associate Degree in a Technology-related field is preferred.
• A+ certification or other relevant certification preferred.
• Effective verbal and written communication, interpersonal, and telephone etiquette skills.
• Ability to provide support remotely via phone, email, chat, or remote desktop software.
• Ability to understand the operation of district standard equipment.
• Ability to read, follow, and interpret software and hardware manuals.
• Ability to set priorities and handle multiple and complex assignments.
• Working knowledge of maintaining software/hardware technologies.
• Working knowledge of network configurations, topologies, and installation.
• Ability to properly diagnose enterprise equipment.
• Ability to properly troubleshoot enterprise applications.
• Bilingual preferred.

Responsibilities

• Provide friendly and responsive service and support to all stakeholders.
• Provide front-line support for staff, students, and the Tomball ISD community via phone, email, chat, remote desktop software, or in-person.
• Prioritize helpdesk requests and route them to the appropriate staff for escalation.
• Assist with user account issues, including password management, account lockouts, and group membership.
• Coordinate the warranty repair of district equipment with external providers.
• Assist in compiling data, documenting applications and systems, and preparing reports and diagrams.
• Train district staff in proper procedures and operations of district systems.
• Provide weekly updates and status reports to Technology leadership.
• Incident creation and updating of current open tickets within the ticket management system
• Contribute to an accurate inventory of all Technology systems and services in use districtwide.
• Perform other duties as assigned by the Executive Director of Technology Services.

Education

High school diploma or GED

Associate Degree in a Technology-related field

A+ certification or other relevant certification

Job description

The Tomball ISD Technology Services division in Tomball, Texas is seeking a Helpdesk Technician for the 2026-2027 school year. You will manage the operation of the district’s helpdesk and provide frontline support for staff, students, and the Tomball ISD community, including remote assistance.

This role requires a solid IT foundation, strong communication, and the ability to diagnose and troubleshoot enterprise hardware, software, and network issues. Immediate start.