Remote IT Help Desk Specialist – K-12 Education

Texas Sports Academy Main

United States

Remote

USD 29,000 - 40,000

Full time

14 days+

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Job summary

Texas Sports Academy Main is seeking a Remote IT Help Desk Technician to assist students and families with technical issues across devices and learning platforms. You will be the first contact, guiding families to quick, clear resolutions and documenting fixes for future use.

Ideal candidates have 2–3 years of end-user support experience in education or service environments, strong customer service, and solid written communication. Weekend coverage is required.

Qualifications

2–3 years of end-user support in education or service environments.
Excellent written and verbal communication for students and parents.
Experience troubleshooting devices and platforms across Windows, Mac, iOS, and Chromebooks.
Willing to work weekend shifts and maintain a reliable home setup.

Responsibilities

Serve as the primary contact for students and parents with technical issues via email, chat, tickets, or phone.
Diagnose and resolve laptop/tablet issues, including login problems and connectivity.
Help students and parents navigate learning platforms and tools.
Escalate issues requiring hardware repair or leadership involvement.
Maintain and update internal knowledge base and family-facing articles.
Log every ticket and report weekly on volume, resolution time, and themes.

Skills

End-User Support

Customer Service

Written Communication

Troubleshooting

Remote Work

Weekend Availability

AI Tools Familiarity

Tools

Zendesk

Freshdesk

HubSpot Service Hub

Job description

Ideal candidates have 2–3 years of end-user support experience in education or service environments, strong customer service, and solid written communication. Weekend coverage is required.

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