Help Desk Field Technician

RYSS Texas Public Schools; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

RYSS Texas Public Schools is seeking a Help Desk Field Technician at the District Office in Houston to provide frontline IT support for staff, teachers, and administrators, troubleshooting hardware, software, printers, and network issues.

This role involves both remote and onsite assistance, maintaining inventory and service records, and coordinating with the district's contracted IT partner to ensure reliable technology resources for daily operations and instruction.

Qualifications

• High school diploma or GED required.
• Associate degree in Computer Science, Information Technology, or a related field preferred.
• Relevant technical certifications may be considered beneficial.

Responsibilities

• Provide technical support to staff, teachers, administrators, and other users.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues.
• Provide remote and onsite support; maintain inventory and service records.
• Collaborate with contracted IT partner.

Skills

Windows OS

macOS

Troubleshooting

Customer service

Communication

Documentation

Teamwork

Learning fast

Education

High school diploma

Associate degree

Technical certifications

Tools

IT hardware

Printers

Remote support tools

Job description

Help Desk Field Technician

RYSS Texas Public Schools District Office - Houston, Texas Open in Google Maps

Job Details

Job ID: 5904686

Application Deadline: Posted until filled

Posted: Aug 27, 2026 2:01 AM (UTC)

Job Description

Job Title: Help Desk Field Technician

Reports To: Technology & Ops Coordinator

Organization: Tejano Center

Division: RYSS Texas Public Schools

Location: District Office

POSITION SUMMARY

The Help Desk Field Technician provides technical support to staff, teachers, administrators, and other users across Tejano Center for Community Concerns (TCCC) and Raul Yzaguirre Schools for Success (RYSS). This position serves as a first point of contact for technology-related issues and is responsible for troubleshooting, diagnosing, documenting, and resolving hardware, software, network, and equipment concerns.

The Help Desk Field Technician provides both remote and onsite support, assists with the installation and maintenance of technology equipment, maintains accurate inventory and service records, and works closely with the organization's contracted IT partner. The position requires strong customer service, communication, and problem-solving skills to ensure technology resources remain reliable and available to support organizational and instructional operations.

EDUCATION AND EXPERIENCE

Education

• High school diploma or GED required.
• Associate degree in Computer Science, Information Technology, or a related field preferred.
• Relevant technical certifications may be considered beneficial.

Experience

• Previous experience in help desk support, desktop support, information technology, customer service, or a related field preferred.
• Experience troubleshooting computer hardware, software, printers, and other technology equipment preferred.
• An equivalent combination of education, training, and relevant experience may be considered.

SKILLS, KNOWLEDGE, AND ABILITIES

• Basic knowledge of computer hardware, software, peripherals, and networking concepts.
• Working knowledge of common operating systems, including Windows and macOS.
• Ability to diagnose and troubleshoot technical issues effectively.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to explain technical information clearly to users with varying levels of technical knowledge
• Strong organizational and documentation skills.
• Ability to prioritize and manage multiple support requests.
• Ability to work independently and collaboratively as part of a technology team
• Ability to learn new hardware, software, systems, and technologies quickly.
• Ability to maintain confidentiality and appropriately handle organizational information and technology resources.

PLEASE OPEN ATTACHMENT FOR COMPLETE JOB DESCRIPTION DUTIES

Work Calendar Status: 12 Months (238 Days)
Salary: MIN: $20/hrly MID:$22.88/hrly MAX: $26/hrly

FLSA Status: Non-Exempt
Emp Employment Status: Full-Time

Position Type: Full-time
Job Categories:
Support Staff > Maintenance

Contact Information

• Juan J Santos , Executive Director of Human Talent
• 2950 Broadway St.
• Houston, Texas 77017
• Phone: [phone]
• Email: [e-mail]

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