Remote IT Help Desk Technician — K-12 Education Support

Texas Sports Academy Main

Town of Texas (WI)

Hybrid

USD 30,000 - 39,000

Full time

14 days+

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Job summary

Texas Sports Academy is seeking a Remote IT Help Desk Technician to be the first contact for students and families facing tech issues with devices, platforms, and accounts. You will guide users to quick, clear resolutions and document fixes for future inquiries.

Ideal candidates have 2–3 years of end-user support in education or service environments, strong customer service, and experience with AI-assisted tools. This remote role requires U.S. work authorization and a reliable home setup.

Qualifications

2-3 years supporting non-technical users in education/service settings.
Patient, clear communication with students and parents.
Ability to write warm, precise support responses and document fixes.
Diagnose device/software/connectivity/account issues on Mac/Windows/iOS/Chromebook.
Willingness to work weekend coverage as needed.
Familiar with AI tools used to draft communications and speed up troubleshooting.
Quiet home workspace, reliable internet, webcam and microphone.
Remote role in the U.S. with valid work authorization.

Responsibilities

Serve as the primary contact for students/parents with tech issues via email, chat, ticketing and phone.
Diagnose and resolve laptop/tablet problems and basic hardware questions.
Assist with learning platforms and connected tools, including login issues.
Escalate complex issues with necessary context for hardware or leadership.
Keep internal knowledge base and family-facing articles up to date.
Log tickets and report weekly on volume, resolution time, and themes.