School Bus Dispatch & Route Optimization Lead

FIRST STUDENT MANAGEMENT LLC; Zachary (LA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Opportunities for growth and internal/

Job summary

First Student in Zachary, LA is seeking an experienced Dispatcher to ensure on-time bus routes, coordinate drivers, and serve as a primary liaison with key customers. The role emphasizes safety, efficiency, and excellent customer service.

Pay is $22.17 per hour with comprehensive benefits including health, 401(k), PTO, and life insurance. This position requires strong communication skills, DOT awareness, and the ability to manage busy schedules and high-volume calls.

Qualifications

• 3–5 years of dispatch or driver-related experience.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic knowledge of radio dispatch equipment.
• Ability to work under time constraints and deadlines.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Excellent communication

Customer service

Time management

Computer literacy

Dispatch/routing experience

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student in Zachary, LA is seeking an experienced Dispatcher to ensure on-time bus routes, coordinate drivers, and serve as a primary liaison with key customers. The role emphasizes safety, efficiency, and excellent customer service.

Pay is $22.17 per hour with comprehensive benefits including health, 401(k), PTO, and life insurance. This position requires strong communication skills, DOT awareness, and the ability to manage busy schedules and high-volume calls.