School Bus Dispatch & Operations Lead

First Student; Charleston (SC); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Growth opportunities

Job summary

First Student is seeking a School Bus Transportation Dispatcher in North Charleston, SC. The role focuses on dispatching buses, ensuring on-time routes, and coaching drivers to uphold safety and service standards.

Key responsibilities include handling heavy phone traffic, coordinating charter and routine orders, and serving as the main liaison with major contracted customers. Requires 3–5 years of experience and a high school diploma.

Qualifications

• 3-5 years' experience in dispatch or a related role.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to DOT drug testing as per regulations.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Communication

Customer service

Time management

Dispatch experience

DOT safety knowledge

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Computer systems

Job description

First Student is seeking a School Bus Transportation Dispatcher in North Charleston, SC. The role focuses on dispatching buses, ensuring on-time routes, and coaching drivers to uphold safety and service standards.

Key responsibilities include handling heavy phone traffic, coordinating charter and routine orders, and serving as the main liaison with major contracted customers. Requires 3–5 years of experience and a high school diploma.