Bus Dispatch Coordinator — On-Time Routes & Safety

FIRST STUDENT MANAGEMENT LLC; North Charleston (SC); On-site; USD 63,370,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Competitive pay

Job summary

First Student Management LLC is seeking a Dispatcher in North Charleston, SC to oversee bus routes and scheduling, coach drivers, and manage high-volume communications. The role emphasizes safety and superior customer service as part of daily operations.

The position requires 3–5 years of dispatch experience, a high school diploma or equivalent, and proficiency with radio dispatch equipment. DOT testing and English proficiency are required to maintain compliant operations.

Qualifications

• 3–5 years of experience in dispatch or related operations.
• High school diploma or equivalent is required.
• Ability to communicate clearly and professionally with drivers and customers.
• Knowledge of radio dispatch equipment and basic computer literacy is essential.
• Compliance with DOT drug testing and physical requirements.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs back-up driver duties or other clerical tasks as needed.
• Supports supervision of day-to-day operations.

Skills

Communication skills

Customer service

Time management

DOT compliance

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student Management LLC is seeking a Dispatcher in North Charleston, SC to oversee bus routes and scheduling, coach drivers, and manage high-volume communications. The role emphasizes safety and superior customer service as part of daily operations.

The position requires 3–5 years of dispatch experience, a high school diploma or equivalent, and proficiency with radio dispatch equipment. DOT testing and English proficiency are required to maintain compliant operations.