Scheduling Specialist for Growth & Efficiency

Window Nation; Highland Hills (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Window Nation is seeking a Scheduling Coordinator to schedule in-home measurements for technicians, using routing software to optimize routes and maximize productivity. The role emphasizes outbound customer contact, CRM documentation, and coordination with branch teams.

The ideal candidate has a high school diploma or GED and at least 2 years in customer support, with strong communication skills and proficiency in Microsoft Office. The position is on-site with standard scheduling expectations.

Qualifications

• High school Diploma or GED.
• 2+ years of experience in a customer support role (in person or on phone).

Responsibilities

• Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments.
• Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order.
• Overcomes customer objections and works to get measure scheduled on next day available.
• Scheduling of measure completed in CRM software with relevant notes for technician.
• Manages unscheduled customers following defined escalation protocols.
• Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time.
• Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests.
• Handles customer requests for reschedules.
• Works closely with assigned technicians and branch associates maintaining positive working relationship

Skills

Customer service

Communication skills

Microsoft Office

CRM familiarity

Education

High school diploma or GED

Tools

CRM system

Routing software

Mapping software

Microsoft Office

Job description

Window Nation is seeking a Scheduling Coordinator to schedule in-home measurements for technicians, using routing software to optimize routes and maximize productivity. The role emphasizes outbound customer contact, CRM documentation, and coordination with branch teams.

The ideal candidate has a high school diploma or GED and at least 2 years in customer support, with strong communication skills and proficiency in Microsoft Office. The position is on-site with standard scheduling expectations.