Scheduling Coordinator

Window Nation; Highland Hills (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Window Nation is seeking a Scheduling Coordinator to schedule in-home measurements for technicians, using routing software to optimize routes and maximize productivity. The role emphasizes outbound customer contact, CRM documentation, and coordination with branch teams.

The ideal candidate has a high school diploma or GED and at least 2 years in customer support, with strong communication skills and proficiency in Microsoft Office. The position is on-site with standard scheduling expectations.

Qualifications

• High school Diploma or GED.
• 2+ years of experience in a customer support role (in person or on phone).

Responsibilities

• Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments.
• Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order.
• Overcomes customer objections and works to get measure scheduled on next day available.
• Scheduling of measure completed in CRM software with relevant notes for technician.
• Manages unscheduled customers following defined escalation protocols.
• Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time.
• Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests.
• Handles customer requests for reschedules.
• Works closely with assigned technicians and branch associates maintaining positive working relationship

Skills

Customer service

Communication skills

Microsoft Office

CRM familiarity

Education

High school diploma or GED

Tools

CRM system

Routing software

Mapping software

Microsoft Office

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.

Core Role Responsibilities

• Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
• Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
• Overcomes customer objections and works to get measure scheduled on next day available
• Scheduling of measure completed in CRM software with relevant notes for technician
• Manages unscheduled customers following defined escalation protocols
• Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
• Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
• Handles customer requests for reschedules
• Works closely with assigned technicians and branch associates maintaining positive working relationship

Basic Qualifications

• High school Diploma or GED
• 2+ years of experience in a customer support role (in person or on phone)

Preferred Qualifications

• 1+ years’ experience working in an office setting with proven collaborative work style
• Experienced using CRM system
• Strong verbal and written communication skills
• Customer-centric mind set
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Familiarity with working with maps/scheduling is a plus
• Demonstrated success in deadline-driven and high-pressure environment

$20 - $20 an hour

#LI-NB1

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.