Scheduling Coordinator

Window Nation; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Window Nation is seeking a Scheduling Coordinator to contact recent customers, schedule in-home measurements, and coordinate technician routes in line with manufacturing specs and guidelines.

You will use routing and CRM software to schedule measures, handle reschedules, and maintain positive relationships with technicians and branch staff, while meeting daily targets and minimizing drive time.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a customer support role.
• Office setting experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Customer contact via outbound phone calls and texting to schedule measure appointments.
• Receives inbound calls for scheduling follow ups and acts as go-between for customers requesting order information.
• Overcomes objections and schedules measures on the next day when available.
• Schedules measures in CRM with notes for technicians.
• Manages unscheduled customers following escalation protocols.
• Ensures technician calendar meets daily standards with minimal drive time.
• Uses mapping software to generate efficient routes balancing drive time and requests.
• Handles customer requests for reschedules.
• Collaborates with technicians and branch staff to maintain positive relations.

Skills

Customer service

Communication skills

Microsoft Office

CRM software

Map routing

Deadline-driven

Education

High school diploma or GED

Tools

CRM system

Routing software

Microsoft Excel

Job description

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.

Core Role Responsibilities

- Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments

- Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order

- Overcomes customer objections and works to get measure scheduled on next day available

- Scheduling of measure completed in CRM software with relevant notes for technician

- Manages unscheduled customers following defined escalation protocols

- Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time

- Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests

- Handles customer requests for reschedules

- Works closely with assigned technicians and branch associates maintaining positive working relationship

Basic Qualifications

- High school Diploma or GED

- 2+ years of experience in a customer support role (in person or on phone)

Preferred Qualifications

- 1+ years’ experience working in an office setting with proven collaborative work style

- Experienced using CRM system

- Strong verbal and written communication skills

- Customer-centric mind set

- Proficient in Microsoft Office Suite (Outlook, Word & Excel)

- Familiarity with working with maps/scheduling is a plus

- Demonstrated success in deadline-driven and high-pressure environment

#LI-EW1

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.