Scheduling Specialist

UNC-Chapel Hill; Chapel Hill (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Professional training opportunities

Exclusive campus discounts

Job summary

UNC-Chapel Hill in Chapel Hill, NC, seeks a Scheduling Specialist within the Office of the University Registrar to manage academic scheduling and classroom space across campuses. You will coordinate course and final exam schedules, assign classrooms, and support space utilization initiatives, reporting to the Assistant Registrar for Scheduling.

The role provides technical support for scheduling systems such as 25Live, SPOTS, and ConnectCarolina, ensuring policy adherence, data accuracy, and

Qualifications

• Experience delivering high-quality customer service in a busy office setting.
• Ability to juggle multiple scheduling priorities with accuracy and timeliness.
• Strong written and verbal communication to interpret policies and work with diverse stakeholders.

Responsibilities

• Coordinate course and final exam schedules and classroom assignments.
• Develop scheduling scenarios to maximize instructional space utilization.
• Provide functional/technical support for scheduling systems (25Live, SPOTS, ConnectCarolina) and ensure policy compliance.

Skills

Customer service experience

Strong organizational skills

Excellent written & verbal沟通

Collaborative stakeholder management

Analytical thinking

Education

High school diploma or equivalent

Tools

25Live Scheduling System

SPOTS

ConnectCarolina

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The Office of the University Registrar ( OUR ) serves several key duties as set from the Faculty Code of University Government:
1) OUR serves as the keeper of the academic records of all students registered in the University and issues official transcripts and reports of such records; 2) conducts the registration of all students in the University; 3) prepares and publishes the class and examination schedules; and 4) administers the faculty regulations relating to the removal of academic deficiencies incurred in this University and to compliance with probation and readmission requirements.
To fulfill these duties the office has following core service areas for and on behalf of the university community, including students, alumni, administration, faculty, staff, and other constituents.
- Classroom Scheduling
- Curriculum/Student Information System Academic Structure
- Degree Audit/Graduation
- Records and Enrollment
- Student Data/Reporting
- Training, Provisioning and Documentation
- FERPA /Regulatory Compliance Oversight

Position Summary

The University of North Carolina at Chapel Hill seeks a Scheduling Specialist within the Office of the University Registrar ( OUR ) to support the coordination, administration, and continuous improvement of academic scheduling and classroom space management. Reporting to the Assistant Registrar for Scheduling, this position helps maintain the University's schedule of classes and optimize instructional space utilization across all academic careers and terms.
The Scheduling Specialist supports the University's classroom space initiative by developing scheduling scenarios, maximizing instructional capacity, balancing faculty and student needs, and promoting equitable access to classroom space. Key responsibilities include course and final examination scheduling, New Student Seat Release, classroom assignments, and other institution-wide initiatives that support student progression and degree completion.
The position provides functional and technical support for scheduling systems, including 25Live, SPOTS, and ConnectCarolina, with responsibilities for system testing, user access, documentation, training, and process improvement. Working collaboratively with academic departments, schools, faculty, and campus partners, the Specialist interprets scheduling policies, resolves classroom conflicts, coordinates space-related requests, and ensures consistent application of institutional standards.
Through data analysis, cross-campus collaboration, and continuous improvement, the Scheduling Specialist helps enhance classroom utilization, strengthen scheduling operations, and support the University’s strategic priorities for enrollment growth, operational excellence, and student success.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

Demonstrated customer service experience and the ability to build effective working relationships with diverse stakeholders.
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work collaboratively in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to interpret and apply policies and procedures to resolve complex situations.
Strong analytical, critical-thinking, and problem-solving skills, with exceptional attention to detail.
Ability to adapt to evolving business processes, learn new technologies, and support continuous improvement initiatives.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Administrative Support Specialist position.
  • High school diploma/GED and at least one year of office support experience
  • Associate's, Bachelor's, Master's, or Doctorate in any field
  • Combination of post high school education and/or experience in office support to equal at least 1 year
  • Did not complete high school but have a combination of high school education and office support experience to equal 5 years (ex. 1 year of high school and 4 years experience)
  • None of the above