Student Services Specialist

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); Híbrido; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits package

Hybrid/Remote work option

Exclusive campus discounts

Resumo da oferta

University of North Carolina at Chapel Hill is seeking a Student Services Specialist to provide administrative support for undergraduate and graduate programs. You will manage recruitment, admissions, scheduling, funding, and student communications, working across departments to ensure smooth degree progress.

The role partners with Directors, faculty, Registrar, Graduate School, and finance/HR teams to ensure policy compliance and high-quality student services.

Qualificações

• Bachelor’s degree or equivalent combination of training and experience.
• Experience supporting undergraduate and/or graduate students including graduate student funding administration and student services operations.
• Knowledge of university policies, procedures, and organizational structures related to student services, graduate education, admissions, funding, enrollment, and academic progress.

Responsabilidades

• Coordinate student recruitment, admissions, registration, scheduling, funding administration, academic records, student communications, enrollment, degree progress, and student programming across all programs.
• Serve as the primary point of contact for students and collaborate with faculty, departmental leadership, the Registrar, Graduate School, finance and HR staff.
• Develop expertise in University and Graduate School policies, academic program administration, student records management, and graduate funding processes while providing exceptional service to students, faculty, and campus partners.

Conhecimentos

ConnectCarolina

PeopleSoft

OSM

OLCM

25Live

WordPress

Tableau

Slate

Formação académica

Bachelor’s degree

Ferramentas

ConnectCarolina

PeopleSoft

Online Syllabus Manager (OSM)

Online Learning Contract Manager (OLCM)

25Live

WordPress

Tableau

GradStar

Slate

Descrição da oferta de emprego

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
This position has the potential for hybrid/work from home. There will be occasional weekend hours required to manage department events.

Primary Purpose of Organizational Unit

Public Policy is an interdisciplinary academic unit which educates undergraduate, graduate, and doctoral students with the theoretical perspective, analytical skill, and substantive knowledge needed to respond to major domestic and global policy problems. The mission is to empower students with the knowledge, skills, and experiences to improve the lives of others.

Position Summary

This position serves as the primary administrative and operational support professional for the department’s undergraduate and graduate academic programs. Working closely with the Directors of Undergraduate and Graduate Studies and faculty leadership, the position coordinates student recruitment and admissions, registration and scheduling, funding administration, academic records, student communications, enrollment, degree progress, and student programming across all academic programs. The position serves as the primary point of contact for students and works collaboratively with faculty, departmental leadership, the Registrar, Undergraduate Curricula, the Graduate School, finance and human resources staff, and other campus partners to support student success and the effective administration of the department’s academic programs. The successful candidate develops expertise in University and Graduate School policies, academic program administration, student records management, and graduate funding processes while providing exceptional service to students, faculty, and campus partners.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Experience using ConnectCarolina, PeopleSoft, Online Syllabus Manager ( OSM ), and Online Learning Contract Manager ( OLCM ), 25Live, WordPress, Tableau, GradStar, Slate, or similar systems.
• Knowledge of university policies, procedures, and organizational structures related to student services, graduate education, admissions, funding, enrollment, and academic progress.
• Experience supporting undergraduate and/or graduate students including graduate student funding administration and student services operations.
• Demonstrated ability to interpret, apply, and communicate institutional policies and procedures to students, faculty, and staff in support of academic and administrative processes.
• Experience collaborating with faculty, departmental leadership and campus partners to support student success and graduate education initiatives.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Student Services Specialist position.
  • Bachelor's, Master's, and/or Doctorate
  • Associate's degree and at least 2 years of related experience
  • Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
  • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
  • None of the above