Admin Support Specialist - Journey

The University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Paid leave

Campus discounts

Job summary

The University of North Carolina at Chapel Hill is seeking a Scheduling Specialist in the Office of the University Registrar to support the coordination, administration, and continuous improvement of academic scheduling and classroom space management.

Reporting to the Assistant Registrar for Scheduling, this role maintains the university’s schedule of classes and optimizes instructional space across terms, balancing faculty and student needs and promoting equitable access.

Qualifications

• Minimum education: High school diploma or equivalent.
• One year of related office experience preferred.
• Strong customer service and communications skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Schedule courses and final examinations across terms.
• Manage New Student Seat Release and classroom assignments.
• Coordinate space-related requests and ensure equitable access to classrooms.
• Support and test scheduling systems (25Live, SPOTS, ConnectCarolina) and provide user training.

Skills

Customer service

Organization

Communication

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Tools

25Live

SPOTS

ConnectCarolina

Job description

Posting Information

Department University Registrar-542000

Career Area Administrative/Clerical Support

Is this an internal only recruitment? No

Posting Open Date 11/02/2026

Application Deadline 11/06/2026

Position Type Permanent Staff (SHRA)

Position Title Admin Support Specialist - Journey

Salary Grade Equivalent NC09 / GN06

Working Title Scheduling Specialist

Position Number 20048460

Vacancy ID P021525

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week 40

Work Schedule Monday – Friday, 8:00 AM – 5:00 PM

Work Location CHAPEL HILL, NC

Position Location North Carolina, US

Hiring Range $48,500-50,800

Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Notice to Applicants This position is not eligible for H-1B sponsorship.

Position Summary Information

Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose Of Organizational Unit

• OUR serves as the keeper of the academic records of all students registered in the University and issues official transcripts and reports of such records; 2) conducts the registration of all students in the University; 3) prepares and publishes the class and examination schedules; and 4) administers the faculty regulations relating to the removal of academic deficiencies incurred in this University and to compliance with probation and readmission requirements.

To fulfill these duties the office has following core service areas for and on behalf of the university community, including students, alumni, administration, faculty, staff, and other constituents.

• Classroom Scheduling
• Curriculum/Student Information System Academic Structure
• Degree Audit/Graduation
• Records and Enrollment
• Student Data/Reporting
• Training, Provisioning and Documentation
• FERPA /Regulatory Compliance Oversight

Position Summary

The University of North Carolina at Chapel Hill seeks a Scheduling Specialist within the Office of the University Registrar ( OUR ) to support the coordination, administration, and continuous improvement of academic scheduling and classroom space management. Reporting to the Assistant Registrar for Scheduling, this position helps maintain the University’s schedule of classes and optimize instructional space utilization across all academic careers and terms.

The Scheduling Specialist supports the University’s classroom space initiative by developing scheduling scenarios, maximizing instructional capacity, balancing faculty and student needs, and promoting equitable access to classroom space. Key responsibilities include course and final examination scheduling, New Student Seat Release, classroom assignments, and other institution-wide initiatives that support student progression and degree completion.

The position provides functional and technical support for scheduling systems, including 25Live, SPOTS , and ConnectCarolina, with responsibilities for system testing, user access, documentation, training, and process improvement. Working collaboratively with academic departments, schools, faculty, and campus partners, the Specialist interprets scheduling policies, resolves classroom conflicts, coordinates space-related requests, and ensures consistent application of institutional standards.

Through data analysis, cross-campus collaboration, and continuous improvement, the Scheduling Specialist helps enhance classroom utilization, strengthen scheduling operations, and support the University’s strategic priorities for enrollment growth, operational excellence, and student success.

Minimum Education And Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

Demonstrated customer service experience and the ability to build effective working relationships with diverse stakeholders.

Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work collaboratively in a fast-paced environment.

Excellent written and verbal communication skills, with the ability to interpret and apply policies and procedures to resolve complex situations.

Strong analytical, critical-thinking, and problem-solving skills, with exceptional attention to detail.

Ability to adapt to evolving business processes, learn new technologies, and support continuous improvement initiatives.

Campus Security Authority Responsibilities

Not Applicable.

Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.