Administrative Support Specialist - 2530

University of North Carolina Pembroke; Pembroke (NC); On-site; USD 37,000 - 43,000; Full time

Job summary

University of North Carolina Pembroke is seeking an Administrative Support Specialist (Catalog Specialist) to manage the academic catalog, maintain curriculum and schedule data, and ensure data accuracy across systems. The role includes delivering excellent customer service to students, faculty, staff, and external constituents and supporting enrollment and graduation processes.

The position requires a high school diploma or equivalent with at least one year of related office experience; an

Qualifications

• High school diploma or equivalent with 1 year of related office experience or equivalent.
• Associate degree or higher preferred.
• Proficiency in Microsoft Office and data entry accuracy.
• Experience with student information systems or catalog management preferred.

Responsibilities

• Publish the annual academic catalog and update curriculum and policies.
• Provide professional customer service via phone, email, and in person.
• Review schedules, maintain curriculum data, and audit accuracy of catalog info.
• Support registrar operations including transcripts, enrollment changes, and graduation processing.
• Assist with university events and other registrar duties.

Skills

Customer service

Microsoft Office

Data entry/records

Communication skills

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Banner

Catalog management software

Job description

Administrative Support Specialist - 2530

Position Details

Division: Academic Affairs

Department: Registrar's Office

Working Title: Catalog Specialist

Vacancy Type: Probationary Permanent Full Time

Min T/E Requirements: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

FTE: 1

Position Overall Competency Level: J

Recruitment Range: $37,485 - $42,630

Anticipated Hiring Range: $42,630

Position #: 2530

FLSA Status: Non-Exempt

Months per year: 12

Work Schedule =e.g. 8-500: 8:00 a.m. - 5:00 p.m.

Work Schedule Type: Monday - Friday

Is this a grant funded position? No

If yes, please indicate the end date of the grant.(if applicable) N/A

Primary Purpose of Organization Unit: Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.

Primary Purpose of Position: The Administrative Support Specialist (Catalog Specialist) supports the operations of the Registrar's Office through the management and publication of the university's academic catalog, the maintenance of curriculum and schedule information, and the execution of data accuracy and integrity. This position coordinates with academic and administrative departments to implement approved curriculum and policy changes in the catalog and student information system, provides exceptional customer service to students, faculty, staff, and external constituents, and assists with a variety of registrar functions related to academic records, enrollment services, and graduation processing. The position also supports departmental documentation, records management, university events, and other administrative projects that contribute to the effective delivery of Registrar Office services.

Job Description

Duties and Tasks:

• Construct, edit, and publish the annual academic catalog using designated software, ensuring accuracy and completion within established deadlines; coordinate with university stakeholders to implement approved policy and curriculum changes for the upcoming academic year.
• Provide professional customer service through phone, email, and in-person interactions; respond to inquiries, communicate policies and procedures, troubleshoot issues, and direct constituents to appropriate resources.
• Assist with schedule review, curriculum maintenance, and data audits to ensure the accuracy and integrity of course, curriculum, and academic catalog information.
• Support Registrar Office operations, including transcript processing and evaluation, enrollment changes, academic record updates, degree and enrollment verification, room scheduling, graduation processing, and related student services. Assist with university events, including commencement, orientation, and other activities that may require evening or weekend participation.
• Perform other duties as assigned.

Management Preference

• High school diploma or equivalent required; Associate degree or higher preferred.
• Minimum one (1) year of administrative, office support, higher education, or related professional experience required, or an equivalent combination of education, training, and experience.

Skills & Abilities

• Exhibit a cheerful, positive, loyal, team‑member attitude toward the purposes, programs, policies and goals of the university.
• Demonstrated commitment to providing professional, accurate, timely, and customer‑focused service.
• Strong interpersonal, verbal, and written communication skills, with the ability to effectively interact with students, faculty, staff, and external constituents.
• Ability to analyze information, exercise sound judgment, and appropriately resolve or refer inquiries and issues.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities, meet established deadlines, and adapt to changing demands in a fast‑paced environment.
• Ability to maintain confidentiality and handle sensitive information in accordance with university policies and applicable regulations.
• Strong critical thinking and problem‑solving skills.
• Ability to learn, interpret, and apply university policies, procedures, and academic regulations.
• Ability to maintain accurate records and perform data review and quality assurance functions.
• Proficiency in Microsoft Office Suite and the ability to quickly learn and utilize new technologies and software applications.
• Proficiency in general office practices, including records management, document processing, filing systems, and operation of standard office equipment.
• Ability to work independently as well as collaboratively, effectively foster positive working relationships within the team and across the university community.
• Skill in leading and motivating others to achieve goals and results.
• Knowledge of common higher education standards, policies and procedures.
• Experience with student information systems (Banner preferred), curriculum management, academic records, or catalog management processes preferred.

Lic or Certification required by statute or regulation: None

Posting Information

Job Opening Date: 10/16/2026

Job Closing Date: 10/30/2026

Posting Category: Administrative Support

Posting Number: SPA00764

Quick Link to Posting: https://jobs.uncp.edu/postings/13805

Special Instructions to Applicants: This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD‑214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Applicant Documents

1. C V/Resume
2. Cover Letter

1. Other Document

Posting Specific Questions

1. How did you hear about this employment opportunity?
   • Agency Referral
   • American Librarian Association (ALA)
   • Association of Fundraising Professionals
   • BlacksInHigherEd.com
   • Career Builder
   • Chronicle of Higher Education
   • Cosida
   • CUPA HR
   • Disabled in Higher Ed
   • Disability Website (Other)
   • Educause
   • Glassdoor
   • HigherEdJobs
   • Indeed
   • Inside Higher Ed
   • Journal of Blacks in Higher Education
   • LinkedIn
   • Monster
   • NACUBO
   • NativeAmericansInHigherEd.com
   • Native Hire
   • NCAA Market
   • NC Works Online / One Stop Center
   • Newspaper
   • Personal Referral
   • Placement Exchange
   • SACUBO
   • Society of Human Resources Management (SHRM)
   • StudentAffairs.com
   • UNC Collaborative Website
   • UNC Pembroke Online Employment System
   • Veterans Advantage Jobs & Career Network
   • Veteran Website (Other)
   • VeteransInHigherEd.com
   • Vocational Rehab
   • Women in Higher Education
   • Website - Other
2. Do you have experience working with Banner or a similar student information system? If so, what system(s)

   (Open Ended Question)

3. Have you worked in a higher education environment before? If so, for how long and in what capacity?

   (Open Ended Question)